Molokini Group Pty Ltd & Emotional Resilience Techniques also know as ERT Method, ("we," "us," or "our") operates www.ertmethod.com.au (the "Site"), which provides content, tools, and resources related to emotional resilience and wellbeing. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or interact with the Site.
We are not a healthcare provider, and the Site does not offer medical, psychiatric, or therapeutic services. Please read our [Terms of Service] and [Disclaimer] alongside this policy.
1. Information We Collect
Information you provide directly:
- Contact details (name, email address) when you sign up for a newsletter, contact us, or create an account
- Content you submit, such as comments, feedback, journal entries, or responses to self-assessment tools
- Payment information if you purchase a product, course, or subscription (processed by a third-party payment processor — we do not store full card details)
Information collected automatically:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time on page, links clicked, referring URL)
- Cookies and similar tracking technologies (see Section 5)
Information from third parties:
If you log in via a third-party service (e.g., Google), we may receive basic profile information you authorize that service to share
2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve the Site and its content
- Send newsletters, updates, or requested resources (you can unsubscribe at any time)
- Respond to inquiries and provide customer support
- Personalize content or recommendations
- Analyze usage trends to improve user experience
- Process payments and fulfill orders
- Comply with legal obligations and enforce our terms
We do not sell your personal information.
3. Sensitive Information
Some content you share with us — such as journal entries, self-assessment answers, or comments about your emotional state — may be considered sensitive. We treat this information with additional care:
- It is used only to provide the features you engage with (e.g., displaying your saved entries back to you)
- It is not used for targeted advertising
- We limit internal access to this data to what's necessary to operate the Site
If our tools or assessments are not intended to store or analyze mental health data in a clinically meaningful way, we recommend saying so explicitly here and adjusting this section accordingly.
4. How We Share Information
We may share information with:
- Service providers who help us operate the Site (e.g., email delivery, hosting, analytics, payment processing), bound by confidentiality obligations
- Legal authorities if required by law, subpoena, or to protect rights, safety, or property
- Business transfers in the event of a merger, acquisition, or sale of assets (you will be notified of any change in ownership or use of your data)
We do not share sensitive personal reflections or assessment responses with advertisers or data brokers.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use the Site (via tools such as [Google Analytics])
- Support essential Site functionality (e.g., login sessions)
You can control cookies through your browser settings. Disabling cookies may limit some features of the Site. [If applicable: We display a cookie consent banner for visitors in the EU/UK.]
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- Request a copy of your data in a portable format
- Opt out of marketing communications at any time
To exercise these rights, contact us at [contact email]. Residents of the EU/UK may also lodge a complaint with their local data protection authority. Residents of California may have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of the sale/sharing of personal information (which we do not engage in).
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children's Privacy
The Site is not directed to children under 13 (or 16, where applicable under GDPR), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.
10. International Users
If you access the Site from outside Australia, your information may be transferred to and processed in Australia. By using the Site, you consent to this transfer.
11. Third-Party Links
The Site may link to third-party websites or resources. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date, and where appropriate, through additional notice (e.g., email or Site banner).
13. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Molokini Group [email protected]